Welcome Hotel

Audrey  - En couple

The room was a bit on the small size and the Wi-Fi was spotty but our stay was wonderful and your staff so helpful and cordial.

Christine  - Seul

Lovely hotel. Great staff, super helpful. I think its slightly pricey but overall I would stay here again.

Virginia  - Entre amis

The location and staff were top notch. Thank you. And thank you for the best room!

Sanford  - En couple

We liked everything and the personnel were very helpful and friendly. My only recommendation is that coffee be made available earlier than 7:15 in the morning

Marilyn  - En famille

We loved our stay at the Welcome Hotel. Beautiful rooms, views, and location. Staff were helpful and friendly before and during our stay, especially Marisol.

Jean  - En famille

Merveilleux séjour excellent accueil personnel très gentil

Stephanie  - En couple

While the location of the hotel is perfect, the service is what lets this hotel down. The concierge (older male who wears a suit) and general service from the front desk is completely inadequate. On one occasion, I called the front desk to ask if they could arrange a taxi to pick me and my partner up from Plage de Passable as we could not find a taxi or Uber to get back to the hotel. The employee on the front desk (younger male) told me they could not help and that I would need to ask someone at the beach. In all of my years travelling through Europe, I have never encountered such poor service from a hotel employee. On another occasion, I asked the concierge if there was any JetSki tours in the area. He told me there wasn’t (even though I knew there was). I had to ask him to call a specific water sports company that I knew in the area to check that was definitely the case. After he got off the phone with the company he told me they didn’t do tours only guided jet skiing in the bay. I asked him to book the JetSki (as I knew what he was talking about was the tour - it was on their website) and to arrange a taxi to drop me at the location the next morning, which he said he would do. The next morning (knowing the concierge wouldn’t have booked the taxi) I called ahead to ensure the taxi was booked for that day. He assured me it was. After waiting 45 minutes for the taxi to arrive, I had to ask the concierge to call the Watersports company to let them know we would be late for the tour. It was only after waiting an hour for the taxi to arrive that the concierge begrudgingly offered an apology. We ended up being over 30 minutes late for the JetSki tour and we delayed the whole JetSki tour group who had to wait for us. Following this, the concierge did nothing even though he knew we were not happy (no further apology or acknowledgment of his stuff up). It should also be noted that the taxi that your hotel uses is a complete rip off. Each time we used this service the driver charged us 5 euro extra to pay by card (even though no other taxi service we used during our stay did this). He was also always on the phone while driving and even asked us for directions even though we are not from France. In conclusion, the service at this hotel is truly subpar and definitely the worst I have ever experienced at a hotel. Unfortunately it completely spoiled the experience for us. We won’t be staying here again when travelling in the south of France and wouldn’t recommend it to other travellers.

Christophe  - En couple

Séjour très agréable , hôtel et accueil parfaits , je recommande

Sarah L.  - En couple

Great position, room had lovely balcony with fabulous views right on the front

Evelyne  - En couple

Superbe emplacement et très bon confort. L’accueil est très sympathique. Les petits déjeuners sous forme buffet au restaurant sont très variés. Je recommande cet hôtel !

Judith  - Seul

A most wonderful and comfortable hotel. I have stayed 3 times and will continue to stay every summer for 10 days!

John  - En couple

Badkamer iets minder verder super👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Johannes  - En couple

We had a wonderful stay! The hotel along with the incredible staff truly made the trip amazing!

Olivier  - En couple

toujours merveilleux......................................................................................................................................................

Gary  - En famille

Had a great stay at your hotel , the perfect setting in Villefranche and we loved it

Chermell  - Seul

Best place I’ve ever been to. I would recommend it to anyone

Mary  - En couple

We loved staying at The Welcome, I had previously visited several times with my daughter and a friend but it was my husband's first time and he was very impressed. There was a small bathroom issue which I took care of myself with anti-bacterial wipes, but everything else was almost perfect. We are looking forward to our next visit.

John  - En couple

It's a wonderful hotel, great location, friendly and very helpful staff. Thank you for a wonderful stay. John and Libbie Brown

Karen  - En famille

Absolutely loved this little hotel. The service was exceptional at all times. The breakfast was an absolute treat. Literally the only thing we would have loved was a pool. Understandably there is no room, but after the very hot days that would have been very welcoming. Otherwise we really enjoyed our stay and thank all the incredibly kind and friendly staff.

Karin  - Entre amis

No comment at this time. Thank you, no comment at this time.

Lisa  - Entre amis

We had a fantastic stay! We loved the view, the lovely soaps, the chocolates in the evening. Everything was lovely. I can’t WAIT to be back.

James  - En couple

The rooms were tired and small for the price. The bathroom needs updating ASAP. The location is, of course., outstanding. Little things like no complimentary water in the room and no coffee maker make a big difference. No robes either. This did not feel like a 4* hotel and definitely was not good value. I would not stay again.

Mom & Daughter Travelers  - En famille

We had a wonderful stay! The balcony overlooking the water was such a great place to enjoy a drink, look at the beautiful view and even watch fireworks. The bed was comfortable, the staff was most accommodating, the breakfast was delicious and the location was perfect! Right in the middle of a small, serene village with terrific restaurants and access to public transportation. Would highly recommend and would stay again!!

Sam  - En couple

Great hotel. Beautiful view from our room. Staff were friendly and helpful. Nice breakfast. Close to the beach and train station.

Jane  - En couple

Wonderful stay - our second visit. Everything was excellent and we had a relaxing five days. Loved our room and view. Will definitely come back. Really appreciated the shower on last day. We were not happy with the taxi the hotel booked for us - he didn’t take credit cards as had been promised and was unfriendly. Also breakfast card wasn’t collected one day and portions were inconsistent - 6 croissants one day, 3 another and butter missing one day.

John  - En couple

Fantastic stay at the Hotel Welcome. Have been to Villefranche many times before, but first time at this lovely hotel. Will be back!

Robert  - En couple

Heavenly. Too bad the air pollution was so bad. But the art work in the hotel was great and we loved how beautiful the room was. And the breakfast was great too.

Lucy  - En couple

Thank you for our room which was perfect. It had the most wonderful view

Ramzi  - En couple

amazing location Great staff and service Big shout-out to Paul! Keep it up highly recommended

Joanne  - En couple

Better coffee in the room. May be a Nesso machine? Make coffee easier to get in the breakfast room, we had to wait or ask for our 2nd cup. Maybe self service. Overall, it was a wonderful experience. We definitely recommend.

Eric  - En couple

Très bon accueil sur site... plus compliqué pour le contact en amont.. avoir un interlocuteur pour la gestion du parking

Maryline  - En couple

nous avons passé un agréable séjour, hôtel très bien situé, vue sur mer, l'ensemble du personnel accueillant et disponible , à recommander.

Lesley  - En couple

A relaxing stay for 2 nights . Wonderful breakfast staff especially Pauline, thank you. Lovely refurbished room number 15 with super view but bathroom was not new and the bath small and difficult for more elderly guests. . Staff dealt very well with a small cleaning issue. Thank you. Excellent breakfast in a quiet relaxed atmosphere. Would recommend and would love to return.

Ben Kirwan  - En famille

Beautiful hotel, with amazing rooms and balcony's. Breathtaking location. Staff were superb and so helpful and made our stay carefree and enjoyable. Beach towels and umbrellas at reception nice touch

Mackenzie  - En couple

We had a fantastic stay. The staff were all very friendly and helpful and the room was clean and inviting. I hope to return in the future!

MC  - Seul

manque une machine À cafe et un peignoir dans la chambre À ce niveau de prix

Anthony  - En couple

L’hôtel est magnifique. Je vous remercie pour votre assistance. Merci beaucoup.

Charles