Terms of Service

Rates, booking, confirmation & cancelling terms and conditions


You will find all our rates for the ongoing year on our website, on the rooms page and for each room category. If they are not shown, rates for next year are available upon request to resa@welcomehotel.com or by simulating a booking on our online booking page.

Our rates include 15% of service fees and are calculated on a 10 % VAT. The tourist tax is 1.20
per adult (over 18) and per day.

Booking terms and conditions

We will reply to any booking request by email or phone within 24 hours with a rate offer and a request for Credit Card debit authorisation to be sent back to us duly signed in order to confirm your booking.

Your stay is considered as confirmed once the deposit has been debited. The deposit is calculated as follows:

  • 50% of the stay from 10 nights onwards

This deposit will be deducted from the invoice at the end of the booked stay

You can also book directly here on our website, with a completely secure payment.

Cancelling terms and conditions

If you cancel with a notice that is superior to the double of the booked nights (6 nights minimum), the deposit is refunded, except for a 10 euros fee ; otherwise the deposit is kept. Any modification of a confirmed booking will be considered as a cancellation followed by a new booking, if accepted by our booking department.

Breakfast, Room Service & Wine bar


Breakfast is served every day from 7:30 to 10:30 AM, at a daily cost of 18 € per person. You can choose to have it :

  • either in the room – continental breakfast: for each person there is a hot drink, a fruit juice, pastries & bread, butter & jams, yogurt.

  • or under the veranda – self-serve buffet breakfast with hot & cold food and beverages :
    hot drinks, fresh fruit juices, eggs (scrambled, hard-boiled or boiled eggs), pork products (salami, raw ham, smoked bacon, sausages, white ham), fruit salad, plums, fresh fruit, apple purée, fruit and plain yogurts, bread & pastries (chocolate croissants, raisin bread, croissant, cereal bread, sliced bread) and garnishes (jams, Nutella, honey), milk (skimmed, half skimmed or full cream), assorted cheeses (goat, gruyère, comté, camembert, reblochon, fresh cheese, roquefort…), cereals (muesli, cornflakes, Special K, Miel pops and others).

Any commercial offer, special offer or package is only applicable to the buffet breakfast served under the veranda.


The hotel offers a room service  from 12:00 to 11:30 p.m. non stop in summer and from 12:00 to 10:00 p.m. non stop in winter. We offer a selection of salads, meats, fishes, pasta, cheeses and desserts but we can meet any requirement with a 48 hours notice.

“Wine Pier” Wine bar

The wine bar of the Welcome hotel is open from 11:00 to 23:30 in winter and from 11:00 to 01:30 in summer.
You can order your drinks and aperitifs in the room at any time. For more information visit www.wine-pier.com

Fridge and Mini-Bar

Mini-bars are available in each room with bottles of water, sodas, fruit juices, aperitifs with and without alcohol, some salted and sweet snacks.


The hotel offers a valet parking service to park your car in our private secured garage (to be booked upon request, according to availability): 45 € per day.

A Public Parking is available 50m from the hotel, easy to access (around 42 for 24 continuous hours).

Free parking places in Villefranche are rare because we are located in the centre of an old historic town with an access that is mainly pedestrian. The reception department can help you find parking places if available.

Rooms category and size, capacity and accessibility

The Welcome Hotel is a building of over two centuries old. Each of our rooms has a different size, surface area, light, design and view.

The superior rooms are more spacious than the standard rooms and have two windows and one or two balconies. In case rooms are smaller, they have a double balcony and an exceptionally nice side view.

All the rooms categories are detailed in the ROOMS page of our website.


Families are welcome in our hotel ! See special rates here below in the “discount packages”.

Accommodation for one or two extra persons in the room

It is possible to accommodate a third person (baby, child or adult)only in our DELUXE rooms and in our suites or junior suite.

It is possible to accommodate four people (babies, adults or adults) only in our Voyage Suite or Cinema Junior suite.

You can check the accommodation possibilities on the ROOMS page of our website.


The Classic and Comfort rooms cannot accommodate three people, whether adult, child or baby as their size does not allow it.

If the client books a standard or comfort room for a double occupancy and arrives with a child or a baby, we will invoice the rate of the upper category with a changeover according to availability.

Connecting rooms

The hotel offers connecting rooms (1 superior + 1 comfort) in order to accommodate big families while keeping enough space.

Our “Voyage” Suite is adjustable to a “Senior” Suite with an connecting Superior room, and is laid out as follows:

·          2 rooms, 2 bathrooms, 1 living room, 2 toilets (one of which is separate)

The booking of the Senior suite grants a discount of 5% on the total amount of the 2 rooms rates (voyage suite+ superior suite).  This service is offered upon request to our booking department: 00 33 4 93 762 762,  resa@welcomehotel.com.

Accessibility for the disabled

2 rooms are accessible for the disabled, in the « superior » category.

They are located on the 1st floor of the hotel, which gives easier access outside, towards the Amélie Pollonnais Square where there are shops, tobacconists and restaurants.

We support all our customers and we are at your service for any particular request.

Single Occupancy

The rates of the rooms are intended for a single or double occupancy ( one or two people). Nevertheless, a preferential rate is granted during the low season for a single occupancy of the comfort rooms (see rates).


Dogs are always welcome with pleasure in the hotel at a daily rate of 17,50 €. Please note that any damage or small accident will be invoiced to the client…

STAY DISCOUNTS (applicable only on the rooms rates)

Extended stays

Low season: 10% discount from the first night for a stay of 7 nights minimum // 15% discount for a stay of 14 nights minimum.

Middle and high season: 10% discount from the 7th night onwards // 15%  discount from the 14th night onwards.

Family package (parents + children)

For stays between the 1st of July and the 31st of August, we offer you a 15% discount for two or more rooms booked. This offer cannot be combined with other discounts.

Free for children up to 12 sharing the room with their parents.

Children (babies included) can only share SUPERIOR rooms for space reasons.

If the client books a standard or a comfort room for a double occupancy and arrives with a child or a baby, we will invoice the rate of the upper category with a changeover according to availability. Exception is made if a baby sleeps in the bed with the parents.